Updated: 27/12/2023

At Shoppy MarketSpace, we prioritize customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help.

 

1. Preliminary

• Shoppy MarketSpace is NOT responsible for any internal arrangements between the buyer and the seller outside of the normal buying process. This includes conversations in the private chat of the platform and conversations outside of the platform. If a user orders a product via the messaging section, Shoppy MarketSpace is not aware of the order and hence NOT responsible for any outcomes.
• Shoppy MarketSpace covers the customer when the product is ordered via the platform. This includes but is not always limited to assuring that the order is completed and delivered following the customer's expectations. 
• Shoppy MarketSpace is NOT responsible for any transactions done out of the platform if it is not with a Shoppy MarketSpace delivery agent. This includes transactions not through the platforms payment infrastructure and not directly to Shoppy MarketSpace using another medium.

 

2. Refund Eligibility

• To be eligible for a refund, the item(s) must be unused and in the same condition as received.
• Your request for a refund must be submitted within 72 hours (3 days) from the date of delivery.

 

3. Return Process

1. Contact our customer support team at shoppyit.com/contact to initiate the return process. This should contain the full details of the order and the related transaction.
2. Once your request is approved, we will provide instructions on how to return the item(s).
3. Ensure that the item(s) are securely packaged and returned to the specified address within 24 hours of receiving return authorization.
4. If the order was not delivered by Shoppy MarketSpace (Shoppy Logistics), you will have to forward the product directly to Shoppy MarketSpace for verification. If not, you forward it to the seller directly for verification.
5. After the returned item(s) are received and inspected, we will notify you of the approval or rejection of your refund.

 

4. Refund Processing

• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 2 working days.
• If the refund is refused, the products will be returned to you at your expense.

 

5. Non-Refundable Items

• Certain items are not eligible for refunds, including:
  • Custom or Personalized Items: Products made specifically to customer specifications may not be eligible for refunds.
  • Perishable Goods: Items such as food, flowers, or other perishable products that have a limited shelf life may not be refundable.
  • Downloadable Digital Products: Once a digital item, such as software, music, or e-books, has been downloaded or accessed, refunds may not be offered.
  • Damaged Items Due to Customer Mishandling: If the product has been damaged due to mishandling by the buyer, it might not be eligible for a refund.
  • Clearance or Final Sale Items: Products marked as final sale or clearance may not be refundable.

 

6. Damaged or Defective Items

• In the case of receiving damaged or defective items, please contact us immediately for assistance. We will work to resolve the issue promptly.

 

Contact Us

• If you have any questions about our refund policy, contact us at shoppyit.com/contact.

 

Shoppy MarketSpace reserves the right to amend this refund policy at any time without prior notice.