Can I modify my order after adding items to the cart?

Yes. You can edit quantities or remove items in your cart before placing the order. After confirmation, changes may not be possible depending on the seller’s progress.

Where and when are discount codes applied?

Discount codes are applied when the order is placed and appear in your Order Details. They are not applied at checkout.

Are delivery fees final at checkout?

Delivery fees depend on your address, selected courier, and seller policy. The fee shown at checkout is an estimate and may be updated manually by the seller/logistics before fulfillment.

How will I know if the delivery fee changes?

Any manual update to delivery cost will appear in your Order Details and you’ll be notified in-app/chat before fulfillment continues.

Refunds are available in eligible cases, processed according to Shoppy’s Refund Policy. Check your Order Details or contact support for guidance.

What payment methods are accepted?

Shoppy supports Mobile Money (MTN MoMo, Orange Money), bank cards, and in some cases cash on delivery depending on the seller and your location.

Is my payment secure?

Yes. All transactions are encrypted and processed through trusted gateways. Your payment details are never shared with third parties.

Can I cancel my order?

You can cancel before the order is confirmed or shipped. After shipping, cancellations depend on the seller’s policy and order status.

What if I receive the wrong or damaged product?

Report the issue from your Order Details. Shoppy’s dispute process will guide you to a return, exchange, or resolution per our policies.

Do I need an account to complete a purchase?

You can browse freely, but creating an account helps you track orders, view delivery updates, and access faster checkout.

Can I contact the seller before placing the order?

Yes. You can chat with the seller to ask questions or confirm details before placing the order.

How can I track my order?

After confirmation, you’ll see real-time status and tracking in your Order Details and receive notifications in-app or by message.

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